Support

Welcome to FitCheck AI support. We’re here to help with outfit ratings, side-by-side comparisons, photo uploads, and account or billing questions related to the app. Browse the topics below, then reach out if you still need help.

• Taking or uploading outfit photos

  Allow camera and photo-library access in your device settings if FitCheck AI cannot open the camera or select images. Use clear, well-lit photos that show the full outfit when possible. If a photo fails to load, try another image format or restart the app.

• Problems receiving an analysis

  Check your internet connection and try again. Analyses depend on network access to processing services. If a request fails repeatedly, note the approximate time, device model, and app version, then email us so we can investigate.

• Outfit comparisons

  Comparison mode is designed for two looks at a time. Make sure both outfits are selected before starting an analysis. Feedback compares visible styling choices for your selected occasion or style goal and is subjective guidance—not a definitive ranking for every context.

• Accounts or saved history

  If your version of FitCheck AI includes accounts or saved history and something looks missing or incorrect, tell us what you expected to see and on which device. If history is stored only on-device, uninstalling the app or clearing app data may remove it.

• Purchases and billing

  If FitCheck AI offers subscriptions or in-app purchases, billing is handled by the Apple App Store or Google Play. To manage or cancel a subscription, use your store account settings. For refund requests, follow the store’s refund process for your region.

• Bug reports

  Please include: what you were doing, what you expected, what happened instead, device model, OS version, and app version. Screenshots (without sensitive personal details) are helpful.

• Privacy and photo-deletion questions

  For questions about how outfit photos are handled, retention, or deletion requests, see our Privacy Policy or email us. Describe the request clearly so we can respond appropriately under applicable law.

• App Store and Google Play billing guidance

  Apple: Sign in at apps.apple.com or use Settings → [Your Name] → Subscriptions on your device. Google: Manage subscriptions in the Play Store app or at play.google.com/store. Store policies control renewals, cancellations, and refunds.